Privacy & Security Policy
Elephant Condom values you and respects your privacy.
We collect information to support our relationship with you, improve our product offerings, and communicate about products, services, and promotions. Elephant Condom recognizes that we must maintain and use information responsibly in compliance with Malaysia’s Personal Data Protection Act 2010. We may disclose information to companies that work with us to assist in providing services to you. However, we will not share your information with other third parties unless required by law.
What Information Does Elephant Condom Collect and Why?
We collect the information you provide when you sign up for an account or place orders on our site. This information may include:
- Your name
- Your mailing address
- Your email address
- Your phone number
We only collect the information necessary for the registration process on our website or when filling out order forms. The information provided is voluntarily submitted by customers. Your identification details are used to:
- Process your product orders
- Customize your profile information
- Fulfill internal legal requirements
- Update your online shopping status on our website
- Keep you informed about the latest updates, changes, promotions, or events
Who Does Elephant Condom Share Information With?
We will share personal customer information with our agents, representatives, trusted service providers, and contractors for limited purposes, including:
- Offering certain products and services related to our website
- Communicating with customers
- Providing customer service (e.g., sample mailing via postal service)
- Enhancing and improving customer experiences
- Enabling access to our partners' sites
These third parties are not allowed to use this information for any purpose other than fulfilling orders or addressing your questions. Your personal information will only be shared with third parties if needed to follow up on specific order-related inquiries or comments. Third parties will not use your information for promotional or other unrelated purposes.
Elephant Condom reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities by our customers related to electronic communications transmitted on our site. We will have no legal liability for such disclosures.
What Technical Devices and Processes Does Elephant Condom Use to Secure My Information?
We use technology to identify the type of browser you are using, the website from which you entered elephant.com.my, and the pages you view while browsing our site. This technology helps us compile aggregated statistics about our online visitors and their usage of elephant.com.my, enabling us to make improvements in design and content to better serve you.
Our site implements appropriate security measures to prevent the leakage of customers' identification details due to unauthorized access, illegal disclosure, or hacking. We ensure that all customer information is kept safe at all times. However, please note that any information transmitted over the Internet cannot be guaranteed to be 100% secure.
What Are Cookies and IP Addresses, and How Does elephant.com.my Use Them?
A cookie is a small file stored on your computer's hard drive. Elephant.com.my uses cookies to provide features such as auto-login and to track whether customers have visited our site before. If you choose to set your browser to reject cookies, we will not be able to offer you functionalities like auto-login or easy access to your address book without requiring you to re-enter your elephant.com.my username and password.
An IP address is a unique number assigned to your computer when you use your browser on the Internet. Like most websites, the servers hosting our site automatically identify your computer by its IP address. We log IP addresses and use them to monitor metrics such as the number of visitors to our website.
How Do I Contact Elephant Condom if I Want to Delete My Data or Have Other Questions?
You can contact us at support@elephant.com.my, and we strive to respond promptly to every message we receive. This information is used solely to address your requests, questions, or comments directly. We may also record your feedback and share it with our management team and customer care team to improve our services in the future.
Changes to Our Privacy & Security Policy
Elephant Condom reserves the right to make changes or updates to the Privacy & Security Policy contents without prior notice to customers. Please keep track of the Privacy & Security Policy page on our website to stay informed of any updates.