Shipping Policy
1. Delivery Areas
- All orders can be shipped to registered addresses across Malaysia, including both Peninsular and East Malaysia.
- Note: We currently do not offer international shipping.
- Delivery is unavailable to P.O. Box addresses and FELDA areas.
2. Discreet Packaging
We understand the importance of privacy when it comes to sensitive products like condoms. Your order will be carefully packed in discreet packaging to ensure no one knows the contents unless they deliberately open it.
3. Changing Shipping Address After Payment
Please double-check all shipping details before proceeding with payment. Once payment is completed, shipping details cannot be modified to avoid confusion or disputes.
4. Order Processing & Shipment Timeline
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Order Cut-off Time: 11:00 AM
- Orders placed before 11:00 AM will be shipped out on the same day.
- Orders placed after 11:00 AM will be shipped out on the next working day.
- Shipment arrangements are not made on Sundays or public holidays.
5. Estimated Delivery Times
- Peninsular Malaysia: 2–4 working days
- East Malaysia: 5–8 working days
Delivery times may vary depending on the courier’s handling speed. During periods such as MCO/FMCO, deliveries might be delayed, especially in EMCO areas or for shipments to East Malaysia.
6. Free Shipping Eligibility
Enjoy free shipping for orders above RM50 (West Malaysia). If your order meets this threshold, you’ll qualify for free delivery.
7. Shipping Fees
Standard shipping rates:
- Peninsular Malaysia: RM6.90/kg
- East Malaysia: RM19.90/kg
Additional Notes
- Privacy Guarantee: At Elephant Condom, we prioritize customer privacy. Rest assured that your purchase remains confidential throughout the entire process.
- Force Majeure Situations: In the event of unforeseen circumstances such as natural disasters, government policy changes, or logistics disruptions, we reserve the right to adjust shipping schedules or fees accordingly. Updates will be communicated via our official website or email.