Elephant Condom values you and respects your privacy. We collect information to support our relationship with you, improve our product offering and communicate about products, services, and promotions. Elephant Condom recognises that we must maintain and use information responsibly following Malaysia’s Personal Data Protection Act 2010. We may disclose information to companies that work with us and assist us with providing services to you. We will not share your information with other third parties.

What information does Elephant Condom collect and why? 
We collect the information you provide when you sign up for an account or place orders on our site. This information may include the following:

• Your name
• Your mailing address
• Your e-mail address
• Your phone number

We only collect the information needed for the registration procedure at our website or when filling up the order form on the site. The information that we gathered is voluntarily submitted by the customers to us. Your identification details are used to process your order of the products, customise your profile information, internal usage with legal requirements, update your status of online shopping on our Website and also update our customers with our latest news of updates or changes, promotions or events.  

Who does Elephant Condom share information with? 
We will share personal customer information with our agents, representatives and trusted service providers and contractors for limited purposes, including offering certain products and services in connection with our Website; communicating to customers; providing customer service (including but not limited to sample mailing via postal service); enhancing and improving customer experiences; enabling access to our partners' sites. These third parties are not allowed to use this information for any purpose except fulfilling orders and servicing your questions. Your personal information will only be shared with third parties if we need to follow up with specific order-related questions or comments; the third parties will not use your information for promotional or any other purposes.

Elephant Condom reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. Elephant Condom will have no legal liability for such disclosures.

What technical devices and processes does Elephant Condom use to secure information about me?
We use technology that allows us to identify what type of browser you are using, the website from which you enter elephant.com.my and the pages you view as you tour our site. This technology helps us compile aggregated statistics about our online guests and their use of elephant.com.my, which allows us to make improvements in design and content to better serve you.

Our site does apply appropriate security applications to prevent the leaking of customers' identification details from third parties, illegal disclosure and hackers. We ensure that to keep all the customer's information safe at all times. However, bear in mind that any information transmitted through the Internet is NOT 100% guaranteed safe and secure.

What are cookies and an IP address and how does elephant.com.my use them? 
A cookie is a small file that can be stored on your computer's hard drive. Elephant.com.my uses cookies to provide features such as auto-login and to determine when customers have previously visited our site. If you choose to set your browser to reject cookies, we will not be able to make the auto-login functionality available to you, including giving you access to your address book without first entering your elephant.com.my user name and password.

An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.

How do I contact Elephant Condom if request to delete my data or have other questions? 
You may contact us at support@elephant.com.my and we try to reply promptly to every message we receive. This information is used to respond directly to your requests, questions or comments. We may also file your comments and share them with our management team and customer care team to improve our service in the future.

Changes to our Privacy & Security Policy
Elephant Condom has the right to do any changes/updates on Privacy & Security Policy contents without giving prior notice to the customers.  Do keep track of the Privacy & Security Policy page on our website.